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Elevate your support experience

Get prioritized case management, available around the clock. Access Esri experts who help you, your business, and your partners succeed with ArcGIS technology.

Devoted support contact

A technical account manager (TAM) will assist you with your questions and challenges so that you maintain operational stability.

Prioritized case management

Cases are routed directly to an expert analyst and responded to within one hour of submission.

24/7/365 support

No matter where you are, you can get support anytime, any day of the week, any day of the year—even on holidays.

Support tailored to your industry

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Esri’s Special Events Premium Support Service

Get support during high-profile events, such as system upgrades, major GIS projects, sporting events, cultural events, and elections. SEPSS offers the same features and benefits as a one-year Premium Support subscription.

Learn more about SEPSS

Premium Support Guides

Explore the comprehensive user guide. It provides instructions and valuable tips to help you get started and maximize the benefits of our Premium Support services.

View the guide

Customer success stories

Vegetation covered island mountain rising out of ocean with blue sky
It was clear to me from the start of this case that Esri understood the critical nature of this incident and assigned highly skilled analysts to the case.
Joan Delos Santos
Geodatabase Manager, State of Hawai’i
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Premium Support provides an extra cushion of support and helps mitigate risks to our emergency response applications. This has helped us build a stronger relationship with Esri.
Ben Arril
Team Lead, GeoBC, Government of British Columbia
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In addition to technical assistance, Premium Support is a key factor that Egis can count on to break through existing barriers to GIS and BIM business development.
Lionel Fabre
Director, Digital Deployment, Egis
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Knowing we could immediately collaborate with an experienced analyst and TAM [technical account manager] gave us more confidence during the upgrade process
Stefán Guðlaugsson
Chairman of the Board, Samsýn