Frequently asked questions

The Esri Support AI Chatbot serves as a generative AI alternative to traditional search engines, such as Google or Bing. It is specifically designed to assist with troubleshooting Esri products.

How our AI chatbot works

Built on a sophisticated large language model, the Esri Support AI Chatbot has been trained using Esri’s extensive technical content. It understands and utilizes these patterns to respond to your inquiries. Additionally, it continuously learns from your prompts, responses, and feedback to improve its assistance.

The Esri Support AI Chatbot is still learning, and it will make mistakes. It’s improving every day, but it may occasionally provide inaccurate or incomplete information.

Verify information you receive from the Esri Support AI Chatbot

Read, review, and carefully evaluate the response you receive and confirm that it is acceptable in context. Check the relevancy of results to your use case before applying the chatbot's suggestions. This applies to both technical and non-technical questions.

Provide all essential information in your question

When applicable, include product names and versions in your question to get more relevant results. For example, if you are asking about a tool that is available in both ArcGIS Pro and ArcMap, specify which you are using.

Rephrase questions

If you do not receive a relevant answer, you may need to rephrase your question. This is especially true of time-sensitive questions, as the chatbot does not understand dates or time in general. It struggles with questions phrased in the future tense. For example, to obtain better results, ask “When is ArcMap scheduled to retire?” not “When will ArcMap retire?”.

Help improve the Esri Support AI Chatbot

We rely on users to report answers that don’t seem right. Share your feedback using the built-in report feature.

For the most accurate answers, please refer to Esri products by their full names (for example, ArcGIS Online, ArcGIS Pro, ArcGIS Experience Builder).

Yes, the Esri Support AI Chatbot can help with coding and related topics, but you are responsible for your use of its code or coding explanations. Use discretion and carefully review all code for errors, bugs, and vulnerabilities before implementing it.

Yes, the Esri Support chatbot is now conversational. It can remember your previous four queries.

The Esri Support AI Chatbot is accessible on the Esri Support mobile app and the Esri Support website. It is available to users who have a valid Esri account. For information on how to create an account, refer to our help.

The Esri Support AI Chatbot can respond to questions in over 40 languages, including English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Chinese (simplified and traditional), Japanese, Korean, Arabic, Hindi, Bengali, Urdu, Turkish, Persian, Swahili, Vietnamese, Thai, Greek, Hebrew, Norwegian, Danish, Swedish, Finnish, Polish, Hungarian, Romanian, Ukrainian, Czech, Slovak, Slovenian, Croatian, Serbian, Bulgarian, Estonian, Latvian, Lithuanian, Icelandic, Filipino, Malay, and Indonesian.

The chatbot will respond in the same language in which the question was asked. However, if an English-language keyboard or characters are used, the response might be in English.

If a question in a language other than English results in an English answer, remind the chatbot to respond in the original language.

The chatbot is trained on Esri data sourced from the technical support site, product documentation, ArcGIS Blog posts, and more. It does not utilize content from the community, events, or ArcNews. Additionally, it excludes any non-Esri content from third-party sources. Furthermore, the chatbot has not indexed any content from before the year 2017.

We frequently update our data; however, it is not indexed in real time. There is a slight delay between the publication of new information and its incorporation into the chatbot's knowledge base. This delay allows us to curate new content to ensure that it provides relevant and accurate answers.

Yes, your initial question and subsequent feedback are stored and only used to help us improve the chatbot. Your use of the chatbot is subject to Esri’s Privacy Statement Supplement.