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Support Services

Industry-defining assistance for your success

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  • Value

    We’re here for your success. Our support professionals will help you deploy ArcGIS and resolve challenges impacting your organization.

  • Quality

    Our support analysts are professional, efficient, and backed by processes that ensure you get consistent quality support.

  • Assurance

    We are problem-solvers and customer advocates. Rest assured that if you ever need help, we will find you a solution.

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  • Standard

    Our base-level support plan

    Standard Support gives customers comprehensive assistance. Receive one year of Standard Support with the purchase of a qualifying software product license as part of the Esri Maintenance Program.
    Contact sales to purchase or renew

  • Premium

    Our best-in-class support plan

    Designed for customers who need an elevated level of support for business- and mission-critical GIS deployments. Premium Support offers the most comprehensive technical support plans to reduce downtimes, mitigate risks, and promote optimal outcomes.
    Learn more about Premium Support
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Standard Support

Standard Support provides access to Esri’s Support team via web chat, the Request Case web form, and phone support. This option can be extended through annual maintenance renewals.

Unlimited phone and online support

Get live support during operating hours, Monday through Friday, 5 a.m. to 5 p.m. (PT).

Online resources

Access extensive online resources, such as the Esri Knowledge Base, product documentation, web help, Esri Community, and My Esri.

Latest releases

Stay up to date with new software releases and updates including patches and service packs.

Contact sales Explore the Maintenance Program

Premium Support

Premium Support provides enhanced services for organizations that depend on GIS for critical operations and business continuity.

Anytime access to expert resources

Contact senior analysts who are available all day, every day to minimize disruptions and maximize uptime.

Unlimited premium support cases

Address issues as they arise and stay informed with ongoing case updates.

Accelerated issue resolution

Keep critical issues moving forwarded with prioritized routing, escalation, and case management.

Learn more about Premium Support

Stories from our customers

Discover success stories and data sheets that showcase real-world use cases.

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