Esri International Support Services | Extended Support Options

Premium Support

Get prioritized case management with 24/7 availability. Connect with Esri experts who are dedicated to ensuring your success, empowering your business, and enabling your partners to thrive with ArcGIS technology.

Technical Account Manager

You will have a dedicated point of contact at Esri who ensures that your support experience is second to none.

Prioritized case management

Cases are routed to a dedicated Premium Support team who respond within one hour, provide daily case updates, and work towards resolution.

24/7/365 support

No matter where you are, you can receive support anytime, any day of the week, any day of the year—including holidays.

Contact your distributor

Learn more about Premium Support

International Priority Support (IPS)

Priority Support is the ideal extended support plan for customers who rely on a small yet critical deployment of GIS. Gain the peace of mind that comes with systematic and prioritized case escalation management.

Priority routing and support

Business-critical cases that your distributor escalates to Esri for additional resources are systematically prioritized.

Premium Support analysts

Your escalated cases are sent directly to Esri's Premium Support team to handle and resolve any complex issues you may have.

Unlimited priority cases

There is no limit on the number of cases that can be escalated to Esri as Priority Support.

Contact your distributor

Learn more about International Priority Support

Available plans outside the United States

Compare and select the plan that aligns with your needs and budget, ensuring a helpful and reliable support experience.

Support Features
International options	Standard	Priority	Premium	Special Events
New software releases
Patches and service packs
Unlimited telephone support and online support
Prioritized routing and case management	not included
Premium Support analyst	not included
One-hour initial response time	not included
Daily case status updates	not included	not included
24/7/365 support availability	not included	not included
24/7 case work upon request	not included	not included
Assigned technical account manager	not included	not included
Quarterly information sharing and account reviews	not included	not included
Priority support cases	not included		not included	not included
Premium Support cases	not included	not included		not included
Premium Support cases within special event time frame	not included	not included	not included

Stories from our customers

Discover success stories and data sheets that showcase real-world use cases.

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