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International Support Services

Extended support options for customers outside the United States

Explore plans in the US

Premium Support

Get prioritized case management with 24/7 availability. Connect with Esri experts who are dedicated to ensuring your success, empowering your business, and enabling your partners to thrive with ArcGIS technology.

Technical Account Manager

You will have a dedicated point of contact at Esri who ensures that your support experience is second to none.

Prioritized case management

Cases are routed to a dedicated Premium Support team who respond within one hour, provide daily case updates, and work towards resolution.

24/7/365 support

No matter where you are, you can receive support anytime, any day of the week, any day of the year—including holidays.

Contact your distributor
Learn more about Premium Support

International Priority Support (IPS)

Priority Support is the ideal extended support plan for customers who rely on a small yet critical deployment of GIS. Gain the peace of mind that comes with systematic and prioritized case escalation management.

Priority routing and support

Business-critical cases that your distributor escalates to Esri for additional resources are systematically prioritized.

Premium Support analysts

Your escalated cases are sent directly to Esri's Premium Support team to handle and resolve any complex issues you may have.

Unlimited priority cases

There is no limit on the number of cases that can be escalated to Esri as Priority Support.

Contact your distributor
Learn more about International Priority Support

Available plans outside the United States

Compare and select the plan that aligns with your needs and budget, ensuring a helpful and reliable support experience.


Support Features
International optionsStandardPriority
PremiumSpeacial Events

New software releases


Patches and service packs


Unlimited telephone support and online support


Prioritized routing and case management

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Premium Support analyst

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One-hour initial response time

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Daily case status updates

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24/7/365 support availability

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24/7 case work upon request

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Assigned technical account manager

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Quarterly information sharing and account reviews

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Priority support cases

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Premium Support cases

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Premium Support cases within special event time frame

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