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Support for high-profile events

Esri’s Special Events Premium Support Services (SEPSS) is designed to support your needs during high-profile events, such as system upgrades, major GIS projects, sporting events, cultural events, and elections.

SEPSS provides the same features and benefits as a one-year Premium Support subscription, including greater support availability, prioritized case management, and personalized technical account management. With SEPSS, you can have peace of mind during your high-profile events.

Short-term Premium Support

SEPSS eliminates the need of purchasing a full year subscription of Premium Support when coverage is only required for a short period of time. If you are a customer or business partner on Standard Support maintenance, you have the option to purchase short-term Premium Support for one, three, or six months.

Three service duration plans are available to support your special event

  • One-month plan

    Ideal for customers hosting one or two special events per year, such as national sporting events, music festivals, elections, and community gatherings.

  • Three-month plan

    Perfect for both seasonal and nonseasonal projects spanning a few months. Seasonal projects include holiday seasons for retail customers. Nonseasonal projects include software upgrades or migrations, political campaigns, and consulting.

  • Six-month plan

    Created for customers undertaking long-term, mission-critical projects that do not span an entire year and may not occur regularly. This plan is ideal for customers managing large sporting events, corporate restructures or mergers, and research projects.

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Special Events Premium Support Services was exactly what we needed. Knowing we could immediately collaborate with an experienced analyst and technical account manager (TAM) gave us more confidence during the upgrade process. I would highly recommend it.
Stefán Guðlaugsson
Chairman of the Board, Samsýn