Utilities

Electric
Gas
Telecommunications

Supporting your organization

Utility organizations are committed to providing safe and reliable energy, water, and other essential services to customers. Electric and gas, telecommunications, and other infrastructure-focused industries rely on mission-critical GIS deployments to remain operational. Achieve project goals and ensure maximum uptime with Esri Premium Support.

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Top challenges in utilities

  • Network management

    ArcGIS Utility Network is Esri’s next-generation GIS technology for modeling the complex systems of utility and telecommunication companies. The technology enables advanced network analysis by deeply modeling the components of a utility system.

  • Asset management

    Using GIS to collect, organize, and analyze asset data helps utilities optimize the lifetime value of assets through improved decision-making and activity management. Model networks at the level of detail needed to access assets and visualize data from anywhere.

  • Emergency management

    Emergency management begins well before a disaster hits and continues during incidents and into the recovery phase. Electric utilities rely heavily on location-based data for emergency preparedness, fast response, power restoration, and incident recovery.

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Timely help when you need it most

  • Skilled premium analysts

    When questions or challenges arise, our premium analysts are available to aid in troubleshooting and offer guidance on best practices. Premium analysts have world-class technology training and can tap into broader Esri resources to efficiently resolve issues.

  • Technical account managers

    Our technical account managers (TAMs) have industry-specific expertise in common issues, Esri technologies, business needs, and workflows. Industry knowledge ensures TAMs can build trust and deliver a quality support experience.

  • 24/7 support, one-hour response time

    Critical issues don’t always occur at convenient times. When time is of the essence, open a premium support case and a premium analyst will respond within an hour.

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Support tailored to your industry

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Contact us to upgrade to Premium Support

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