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Utilities

Electric
Gas
Telecommunications

Support services to drive resilience

Utility organizations are committed to providing safe and reliable energy, water, and other essential services to customers. Electric and gas, telecommunications, and other infrastructure-focused industries rely on mission-critical GIS deployments to remain operational. Achieve project goals and ensure maximum uptime with Esri Premium Support.

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Top challenges in natural resources

  • Network management

    ArcGIS Utility Network is Esri’s next-generation GIS technology for modeling the complex systems of utility and telecommunication companies. The technology enables advanced network analysis by deeply modeling the components of a utility system.

  • Asset management

    Using GIS to collect, organize, and analyze asset data helps utilities optimize the lifetime value of assets through improved decision-making and activity management. Model networks at the level of detail needed to access assets and visualize data from anywhere.

  • Emergency management

    Emergency management begins well before a disaster hits and continues during incidents and into the recovery phase. Electric utilities rely heavily on location-based data for emergency preparedness, fast response, power restoration, and incident recovery.

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Esri Special Events Premium Support provided a quick solution to Copel when we faced issues with a major version upgrade, significantly reducing the time to resolution.
Paula Gislene Bueno Diaz
IT Manager at Copel
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Resources for growth and learning

  • Expert guidance and support

    When issues prevent resource managers from fully utilizing ArcGIS, our world-class technical support team is there to help. Esri support analysts are subject matter experts, equipped to address a wide range of needs.

  • On-demand and live training

    Access our library of on-demand, online training opportunities and our tech support knowledge base. New versions of Esri technology are tested and certified for compatibility with the latest operating systems (Windows and Linux) and database versions.

  • Event passes

    Resource managers with an active support subscription have access to virtual and in-person events where they can confer with GIS peers and our experts. Passes to the annual Esri User Conference are included at no extra cost.

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