State and Local Government

State
County
Regional
City
Water

Support services to protect communities

State and local governments at all levels leverage ArcGIS to maintain their vast assets to support community health and safety. From water and sewer pipes, to parcels and land planning, to roads and public safety, ArcGIS aids in the maintenance and management of these services so they are available to and reliable for the citizens they serve.

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Top challenges in government

  • Complex environments

    Public agencies rely not only on Esri technology, but third-party app integrations and databases as well. These interconnected technologies help staff manage core data, mobile and office staff applications, and tools for residents to locate services and stay up-to-date.

  • Multiple stakeholders

    Every stakeholder has unique needs. They require specific information, different privileges (e.g., editing or viewing access), and specific device requirements.

  • Public health and safety

    Maximizing uptime is critical when dealing with public health, water and sewer, public safety, and emergency response situations. When time is of the essence it is critical that technical issues be addressed swiftly to limit downtime.

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Esri Special Events Premium Support provided a quick solution to Copel when we faced issues with a major version upgrade, significantly reducing the time to resolution.
Paula Gislene Bueno Diaz
IT Manager at Copel
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Resources for growth and learning

  • Expert guidance and support

    When issues prevent resource managers from fully utilizing ArcGIS, our world-class technical support team is there to help. Esri support analysts are subject matter experts, equipped to address a wide range of needs.

  • On-demand and live training

    Access our library of on-demand, online training opportunities and our tech support knowledge base. New versions of Esri technology are tested and certified for compatibility with the latest operating systems (Windows and Linux) and database versions.

  • Event passes

    Resource managers with an active support subscription have access to virtual and in-person events where they can confer with GIS peers and our experts. Passes to the annual Esri User Conference are included at no extra cost.

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