State and Local Government

State
County
Regional
City
Water

Supporting your organization

State and local governments at all levels leverage ArcGIS to maintain their vast assets to support community health and safety. From water and sewer pipes, to parcels and land planning, to roads and public safety, ArcGIS aids in the maintenance and management of these services so they are available to and reliable for the citizens they serve. 

A person icon with lines connecting to illustrations—state and local government icon, puzzle piece icons, and a clock with an arrow circling around it

Top challenges in state and local government

  • Complex environments

    Public agencies rely not only on Esri technology, but third-party app integrations and databases as well. These interconnected technologies help staff manage core data, mobile and office staff applications, and tools for residents to stay up-to-date and locate services.

  • Multiple stakeholders

    Every stakeholder has unique needs. They require specific information, different privileges (editing or viewing access), and specific device requirements.

  • Public health and safety

    Maximizing uptime is critical when dealing with public health, water and sewer, public safety, and emergency response situations. When time is of the essence it is critical that technical issues be addressed swiftly to limit down time.

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Timely help when you need it most

  • Skilled premium analysts

    When questions or challenges arise, our premium analysts are available to aid in troubleshooting and offer guidance on best practices. Premium analysts have world-class technology training and can tap into broader Esri resources to efficiently resolve issues.

  • Technical account managers

    Our technical account managers (TAMs) have industry-specific expertise in common issues, Esri technologies, business needs, and workflows. Industry knowledge ensures TAMs can build trust and deliver a quality support experience.

  • 24/7 support, one-hour response time

    Critical issues don’t always occur at convenient times. When time is of the essence, open a premium support case and a premium analyst will respond within an hour.

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Support tailored to your industry

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Contact us to upgrade to Premium Support

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