Natural Resources

Agriculture
Forestry
Petroleum
Mining
Renewables

Support services to ensure sustainability

Natural resource management organizations play a crucial role in providing communities with essential goods and services such as food, energy, and environmental security. Whether it's deciding on the optimal location for a mine or determining where to plant crops, the geographic approach is vital for balancing profitability and serving employees, communities, and future generations.

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Top challenges in natural resources

  • Connected organizations

    Creating a single geographic source of truth streamlines communications and makes knowledge accessible to every member of an organization. However, when access issues arise, this interconnected system can break down.

  • Complex environments

    Resource management GIS environments rely on connections to third-party products. To integrate and support robust geoenabled methodologies, the infrastructure must be resilient and adaptable, even when upgraded versions of the software complicate the workflows.

  • Custom needs

    Custom settings can include 3D for subsurface features, custom dashboards and widgets, data management, and geocoding. Whether it’s a fully customizable app or simply an adjustment to the color of a button, customization allows resource managers to extend, automate, and configure.

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Esri Special Events Premium Support provided a quick solution to Copel when we faced issues with a major version upgrade, significantly reducing the time to resolution.
Paula Gislene Bueno Diaz
IT Manager at Copel
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Resources for growth and learning

  • Expert guidance and support

    When issues prevent resource managers from fully utilizing ArcGIS, our world-class technical support team is there to help. Esri support analysts are subject matter experts, equipped to address a wide range of needs.

  • On-demand and live training

    Access our library of on-demand, online training opportunities and our tech support knowledge base. New versions of Esri technology are tested and certified for compatibility with the latest operating systems (Windows and Linux) and database versions.

  • Event passes

    Resource managers with an active support subscription have access to virtual and in-person events where they can confer with GIS peers and our experts. Passes to the annual Esri User Conference are included at no extra cost.

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