Perform an ArcGIS Pro soft reset

Summary

In ArcGIS Pro, issues related to application failure and crashing can occur if the registry entry is corrupted. Performing a soft reset resolves the issue by closing applications and clearing data in the RAM, in contrast to a hard reset, whereby user data are removed and the device is restored to its factory settings. This article describes the workflow to perform a soft reset in ArcGIS Pro.

Procedure

Note:
If there are concurrent licenses on the machine, return any borrowed licenses before performing the workarounds below. For more information on borrowed licenses, refer to ArcGIS Pro: Start ArcGIS Pro with a Concurrent Use license.

Note:
The AppData folder is hidden. To display hidden folders, refer to Microsoft Windows Support: Show hidden files. 

1. Close all ArcGIS applications.
2. Navigate to the AppData folder.
3. Navigate to the Roaming and Local profiles.
4. Navigate to and open the Esri folders.

• Roaming profile:

C:\Users\YourUsername\AppData\Roaming\ESRI

• Local profile:

 C:\Users\YourUsername\AppData\Local\ESRI

5. Rename the ArcGISPro and ArcGISPro.exe_StrongName folders to ArcGISPro_old and ArcGISPro.exe_StrongName_old, respectively, in the Esri folders.

Note:
This information applies to ArcGIS Pro 2.9 and prior. At ArcGIS Pro 3.0, this folder is ArcGISPro_StrongName...