ERROR

This sign in option requires an ArcGIS organizational account

Last Published: May 31, 2023

Error Message

Attempting to log in to ArcGIS Maps for Adobe Creative Cloud using an ArcGIS Online account fails and returns the following error message:

Error:   
This sign in option requires an ArcGIS organizational account.
The error message returned.

Cause

The account used to log in to ArcGIS Maps for Adobe Creative Cloud is a public ArcGIS Online account and is not part of an ArcGIS organization.

When logging in to ArcGIS Online from a web browser, the public account URL is as follows:

www.arcgis.com/home/index.html

Solution or Workaround

  1. Convert the public account to an ArcGIS Online organizational account. Refer to ArcGIS Online: Join organization for instructions.
  2. Assign the Essential Apps license to the user to access ArcGIS Maps for Adobe Creative Cloud. Refer to ArcGIS Online: Configure user type extensions for instructions.
Select ArcGIS Maps for Adobe Creative Cloud in the Essential Apps license.
Note:
Refer to ArcGIS Maps for Adobe Creative Cloud: Requirements for more information on the requirements to access the app.

Article ID:000030553

Software:
  • ArcGIS Maps for Adobe Creative Cloud
  • ArcGIS Online

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