Log an ArcGIS bug

Summary

Throughout the course of your work within the ArcGIS platform you may encounter a software defect. While we test each version of our software across a wide swath of workflows, configurations, and datasets, there will still be specific instances and variables that result in a bug. 

Procedure

To effectively identify, prioritize, and address software bugs, they need to be routed through Esri Technical Support. When you report an issue through Technical Support our Analysts will evaluate the issue you are experiencing to validate that it is a software defect. From this point the Analyst will search through our existing database of software defects or log a new one so that we can attach your account. 

Once your account is attached you will be able to monitor the status in My Esri and submit an escalation to add additional information about how it is impacting your organization. 

It's of vital importance that all bugs are reported through Technical Support so we can track the breadth and impact of the issue across all our customers. Having this information helps our product teams triage, prioritize, and address defects most effectively. 

If you suspect you experiencing a bug, please contact Esri Technical Support to report an issue.