Problem: Unable to return offline ArcGIS Pro licenses back to online


When attempting to return an offline ArcGIS Pro portal license to online, the setting Authorize ArcGIS Pro to work offline is disabled and checked. This option enables an ArcGIS Online organization account to use ArcGIS Pro offline.

The image of the Authorize ArcGIS Pro to work offline greyed out.


The user is not signed in to the licensing portal. ArcGIS Pro is unable to indicate which portal to which the license should be returned, since the user does not need to be signed in to any portal or have internet access when using ArcGIS Pro offline. For more information regarding signing in to ArcGIS Pro, refer to the following web help document, ArcGIS Pro: Sign in to your organization

To determine if the user is logged into the correct portal, navigate to ProjectPortals tab in ArcGIS Pro.

User-added image

The license can be checked back in if the licensing portal (key icon) is the same as the active portal (check mark icon).

Solution or Workaround

Use the following steps to log in to the licensing portal and obtain a license for online use.

  1. Open ArcGIS Pro, and click Projects > Portals. Find the portal connection containing the key on the icon; this is the licensing portal.
  2. Sign in to the portal, right-click the listing, and click Sign in.
Image of sign in to organization account.
  1. Return to the Portals tab, and uncheck the Authorize ArcGIS Pro to work offline option.
  2. Sign in to ArcGIS Pro again. The license is now returned for online use.

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