Supported Environment Policy

Esri products are supported for specific environments.  An environment consists of a collection of components, including hardware, operating systems, compilers, data storage solutions (such as database management systems (DBMSs), data warehouses, and cloud storage services), and web servers.

Our base level of support is the environment in which we build, test, and release each product. In addition, we may support subsequent releases of these environment components. Environments with components that are older than what we originally designed and built the product around are not supported.

As a part of our normal work, we test our software releases on select environments. However, due to the large number of possible environments and configurations, we cannot directly test all of them. An environment is supported when the product's quality assurance and quality certification (QA/QC) tests run successfully against it.

Environments are supported if they meet or exceed the minimum system requirements and the environment is known to not fail; this support extends to subsequent minor release versions of the environment. Environments that are known not to work are documented on the product's system requirements pages as soon as that information is available.

An environment may be supported even if there are known issues with Esri software in that environment. Any known issues will be listed in the product’s system requirements documentation.  

Support of an environment means Esri will do everything reasonably possible to troubleshoot and correct problems. If technically and commercially viable, patches will be provided using our existing methods for building and releasing patched software. Esri's support of an environment may require one or more components to be upgraded. Additionally, defects within environment components may need to be addressed by the respective vendor.

Esri cannot support any environment component that is no longer supported by the vendor. For components that are deprecated but remain under vendor support, Esri may continue to support them, provided they remain available for testing, validation, and issue investigation.