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ArcGIS (Desktop, Engine) Background Geoprocessing 64-bit Arcpy Exit and Shutdown Patch

Published: January 31, 2018


This patch resolves crashes when exiting or a shutdown of arcpy using ArcGIS Desktop or Engine 64bit background geoprocessing python in DOS after installing certain Microsoft Windows updates on Windows Server 2008 R2 and Windows 7.


EsriĀ® announces the ArcGIS (Desktop, Engine) Background Geoprocessing 64-bit Arcpy Exit and Shutdown Patch. This patch addresses an issue of DOS prompt crash after installing Microsoft Windows update KB4056894 and/or KB4056897 on Windows Server 2008 R2 and Windows 7. Without this patch, when you exit or shutdown Desktop or Engine 64bit background geoprocessing python from DOS prompt after calling arcpy module, DOS prompt crashes. While this crash has only been encountered on Windows Server 2008 R2 and Windows 7, Esri encourages all customers running on Windows to install this patch during regular maintenance. This patch deals specifically with the issues listed below under Issues Addressed with this Patch.


Issues Addressed with this patch

  • BUG-000110662 - Geoprocessing service instances crash after installing windows patches on Microsoft Windows Server 2008 R2 or Windows 7.

    Description: With Microsoft KB4056894 installed on Windows 7 or KB4056897 installed on Windows 2008 R2, running a python script from the DOS prompt using 64bit Python, the script runs but when exiting the program, Python crashes.


Installing this patch on Windows


Installation Steps:


ArcGIS Desktop or Engine 10.6, 10.5.1, 10.5, 10.4.1, 10.4, 10.3.1, 10.3, 10.2.2, or 10.2.1 must be installed before installing this patch.

  1. Download the appropriate file to a location other than your ArcGIS installation location.

    10.6   Checksum (Md5)
    ArcGIS Desktop ArcGIS-106-BGDT-AES-Patch.msp 8735964475257FFDCA14E8C2FFC57CC3
    ArcGIS Engine ArcGIS-106-BGE-AES-Patch.msp B5231C73662DA4CC83BE03DE1F91698D
    10.5.1   Checksum (Md5)
    ArcGIS Desktop ArcGIS-1051-BGDT-AES-Patch.msp 155043B461C21E90288C62A6149AE81A
    ArcGIS Engine ArcGIS-1051-BGE-AES-Patch.msp 6307CBED3823D170D9155CC16D03F264
    10.5   Checksum (Md5)
    ArcGIS Desktop ArcGIS-105-BGDT-AES-Patch.msp 8CAA82046C7AE0A88F3854C8D44A631B
    ArcGIS Engine ArcGIS-105-BGE-AES-Patch.msp 8E3D2B7F5D2C0F18F7599F6C7D6B284B
    10.4.1   Checksum (Md5)
    ArcGIS Desktop ArcGIS-1041-BGDT-AES-Patch.msp FF71520244A1796BC9533288AE852A88
    ArcGIS Engine ArcGIS-1041-BGE-AES-Patch.msp 6C7E933755F7EF8EEE50E71739572D69
    10.4   Checksum (Md5)
    ArcGIS Desktop ArcGIS-104-BGDT-AES-Patch.msp D2800C165BA9CBB2C134423FC59DCE9F
    ArcGIS Engine ArcGIS-104-BGE-AES-Patch.msp 044A571813224D19A1329A7D88C4C3BE
    10.3.1   Checksum (Md5)
    ArcGIS Desktop ArcGIS-1031-BGDT-AES-Patch.msp AB12C05E8AC1532C1E5BCE357A97D554
    ArcGIS Engine ArcGIS-1031-BGE-AES-Patch.msp 0D7A30BA115E8DB7FC02E256A8DEDDE4
    10.3   Checksum (Md5)
    ArcGIS Desktop ArcGIS-103-BGDT-AES-Patch.msp 6188BC5EF99171C347AE788E6D07D5B9
    ArcGIS Engine ArcGIS-103-BGE-AES-Patch.msp 34BCD4A525A5C2F5777B74F4DD2E408D
    10.2.2   Checksum (Md5)
    ArcGIS Desktop ArcGIS-1022-BGDT-AES-Patch.msp C5837E658060C73FF2C669D2830D3C79
    ArcGIS Engine ArcGIS-1022-BGE-AES-Patch.msp 94583D499FD1EF9FBB6817C6B21ED614
    10.2.1   Checksum (Md5)
    ArcGIS Desktop ArcGIS-1021-BGDT-AES-Patch.msp 492498D1342D5809F37C61A3F9916897
    ArcGIS Engine ArcGIS-1021-BGE-AES-Patch.msp D25D2CBA0A9E955E6AB08EC83BD87DCE
    NOTE: Please contact your Esri Account Manager and or Technical Account Manager if you need help upgrading to a version listed above or have other questions about this issue.

  2. Make sure you have write access to your ArcGIS installation location.
  3. Double-click ArcGIS-<Version>-<Product>-AES-Patch.msp to start the setup process.
    NOTE: If double clicking on the MSP file does not start the setup installation, you can start the setup installation manually by using the following command:

    msiexec.exe /p [location of Patch]\ArcGIS-<Version>-<Product>-AES-Patch.msp

Patch Updates

Check the Patches and Service Packs page periodically for the availability of additional patches. New information about this patch will be posted here.

February 5, 2018: Version for ArcGIS 10.4, 10.3.1, 10.3, 10.2.2 and 10.2.1 are now available for download.


How to identify which ArcGIS products are installed

To determine if the product(s) for this ArcGIS patch are installed, choose the appropriate operating system version of the PatchFinder utility for your environment and run it from your local machine. PatchFinder will list all core ArcGIS products, hot fixes, and patches installed on your local machine.

Getting Help

Domestic sites, please contact Esri Technical Support at 1-888-377-4575, if you have any difficulty installing this patch. International sites, please contact your local Esri software distributor.

Download ID:7579

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