Frequently asked question

Why doesn't a map service display in the ArcGIS.com map viewer?

Last Published: April 25, 2020

Answer

The ArcGIS.com map viewer makes dynamic requests to a service. If a service has cached tiles, those tiles will not be used to display the map. In addition, if a cached service does not contain underlying data, but instead uses a "placeholder" feature class, the service may not appear at all.

This issue can be resolved by creating a dynamic version of the map service that includes all the original data.

Article ID:000011091

Software:
  • ArcGIS Online

Receive notifications and find solutions for new or common issues

Get summarized answers and video solutions from our new AI chatbot.

Download the Esri Support App

Discover more on this topic

Esri Community

Search for related information

Training

Find training related to this topic

ArcGIS Ideas

Explore ideas and give feedback

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options