PROBLEM

Unable to add a dynamic workspace to a map service

Last Published: April 25, 2020

Description

When attempting to add a dynamic workspace to a map service, the loading process stops responding.


User-added image of dynamic workspace loading dialog box

Cause

The PublishingToolsEX geoprocessing service is missing, thus preventing the action of adding dynamic data sources to the map service. The ArcGIS Server Logs report the following warning message:

Error:   
Unable to process request. Service System/PublishingToolsEx/GPServer not found

User-added image

Solution or Workaround

To resolve this issue, recreate the PublishingToolsEX geoprocessing service:

  1. Sign in to ArcGIS Server Manager.
  2. Navigate to Services > System > PublishingTools.
  3. Click REST under Supported Interfaces and copy the resulting JSON.
  4. Navigate to Services > System and click Create Service under Supported Operations.
  5. Paste the JSON from Step 3 and replace the provider and service name to the following parameters:
    "provider": "ArcObjects11"
    "serviceName": "PublishingToolsEx"
  6. Click Create and add a dynamic workspace to the map service.

Article ID: 000018634

Software:
  • ArcGIS Server

Get support with AI

Resolve your issue quickly with the Esri Support AI Chatbot.

Start chatting now

Related Information

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Start chatting now

Go to download options