PROBLEM
System services in ArcGIS Server display as 'undefined' instead of 'Geoprocessing Service' after the service name. This indicates the service is broken. Examples of a broken and working services are presented in the images below:
Workflows associated with the service fail indefinitely. For example, publishing fails if PublishingTools or PublishingToolsEx services display as 'undefined'.
The service is corrupted.
To fix this issue, the system service must be re-created.
Warning: Follow the instructions very carefully. Tampering with system services can be detrimental to production-level ArcGIS Enterprise environments.
Default location: <Install location>\arcgisserver\config-store\services\System\<service name>\<service name>.GPServer.json
Example of service endpoint pathway: https://hostname.domain.com/webContext/admin/services/System/<service name>
"isDefault": true,
Note: Changing the "isDefault" parameter to false allows the service to be deleted. If the parameter is unchanged, the system service cannot be deleted.
https://hostname.domain.com/webContex/admin/services/System
Note: The createService operation is present in both https://hostname.domain.com/webContext/admin/services/System and https://hostname.domain.com/webContext/admin/services. Ensure this operation is performed in the System folder.
The service displays in the System folder and works properly.
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