PROBLEM

Outdated installed help in ArcGIS Maps for Office 2020.1 and 2020.1.1

Last Published: August 6, 2025

Description

ArcGIS Maps for Office versions 2020.1 and 2020.1.1 contain installed help in all languages from a previous version of the software. Topics that contain outdated information are Supported Environments, Uninstall ArcGIS Maps for Office, and Work in a Disconnected Environment. This problem affects anyone accessing ArcGIS Maps for Office help in a disconnected environment, such as using in-app helpĀ or via PDF, instead of web help.

Solution or Workaround

Upgrade to the latest version of ArcGIS Maps for Office, now known as ArcGIS Maps for Microsoft 365, to access up-to-date installed help in all languages.

Article ID: 000024050

Software:
  • ArcGIS for Office

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