PROBLEM
In some instances, pop-up windows are not displayed in services with the Keyhole Markup Language (KML) capability enabled when viewed in Google Earth.
This problem occurs when generating a KML file or creating a network link, if the layer option Vector layers as vectors and raster layers as images is not selected.
To resolve this issue, ensure the Vector layers as vectors and raster layers as images option is selected when generating the KML file or creating the network link for the KML-enabled service. Either option described below resolves this issue.
Note: The KML capabilities for services are enabled by default in ArcGIS Server Manager. To ensure the capabilities are enabled, click the service, open the Capabilities tab, and ensure the KML option is selected.
Select the option when generating the KML file in ArcGIS REST Services Directory
Select the option when creating the network link in ArcGIS Server Manager
Article ID: 000013178
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