Services are not listed in the ArcGIS REST Services Directory

Description

After upgrading ArcGIS Enterprise, services available in ArcGIS Server Manager and Portal for ArcGIS are not listed in the ArcGIS REST Services Directory in a federated environment, as shown in the image below:

Cause

• The account accessing the services do not have to necessary permissions to the service folders.
• The ArcGIS Server services folders are missing.

Solution or Workaround

Use one of the following workflows to resolve the issue:

Clear the browsing cache

Clear the web browser cache depending on the web browser used:

• Google Chrome
• Microsoft Edge
• Mozilla Firefox

Check the service directories if the services are still present

Default ArcGIS Server services and created services are stored in the following directories:

• Default services:

C:\arcgis\arcgisserver\config-store\services

• Created Services:

C:\arcgis\arcgisserver\directories\arcgissystem\arcgisinput

Navigate to these folder to check if these folders are still present. If the folders are not present, consider doing the following:

• If a small number of services are missing, recreate and republish these services. Refer to ArcGIS Server: Service publishing in ArcGIS Pro for more information.
• If a large number of services are missing, perform a restore of ArcGIS Enterprise from a backup. Refer to Portal for ArcGIS: Restore ArcGIS Enterprise for instructions.

If the services are still present in these folders, check if the service account accessing these services have the full control permissions to these folders. Refer to the Solution or Workaround section of Problem: Unable to access REST endpoint after changing the ArcGIS Server account for instructions.