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How To: Clear or delete trusted storage for concurrent-use and single-use licenses

Summary

It is sometimes necessary to clear out the trusted storage for ArcGIS 10.x licensing. Instructions provided describe how to do this.
 

Note:
The steps described in this procedure include deleting files that may be hidden. To display hidden files, open the Folder Options dialog box:

1. In Windows 7, 8, Server 2008 and Server 2012 go to Start > Control Panel > Folder Options.
2. Click the View tab.
3. Select the option to Show hidden files, folders and drives, and click OK.

Procedure

To clear out the trusted storage:

  1. Close the License Administrator
    • For concurrent-use licenses: Stop the License Manager service (License Server Administrator > Start/Stop License Service) and close the License Server Administrator.
    • For single-use licenses: Close the ArcGIS Administrator.
  2. Navigate to the FLEXnet folder. The locations of the trusted storage on a Windows machine for concurrent-use and single-use are as follows:
    • Windows XP and 2003 Server:
      C:\Documents and Settings\All Users\Application Data\FLEXnet
      
    • Windows Vista, 7, 8, Server 2008, Server 2012:
      C:\ProgramData\FLEXNet
    • Location of the trusted storage on a UNIX/Linux machine for concurrent-use:
      /usr/local/share/macrovision/storage
  3. Either remove all of the 'ArcGIS_xxxxxxxx_tsf.data' files within the FLEXNet folder or create a new folder and move the files into the new folder. Make sure to remove the 'ArcGIS_xxxxxxxx_tsf.data' files from the FlexNet folder.
     
  4. Verify that the licenses are removed:
    • For concurrent-use licenses, start the License Manager service (License Server Administrator > Start/Stop License Service) and close the License Server Administrator. Click the Availability folder, it should be cleared out.
    • For single-use licenses, open the ArcGIS Administrator, click the Availability folder, it should be cleared out.
  5. If you find you are unable to authorize licenses after this process, please contact support for assistance

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