Error: The tool is not licensed

Error Message

When attempting to create a globe cache in ArcCatalog for an ArcGIS Server globe service using the Manage Globe Server Cache Tiles tool, the following error message is returned:

The tool is not licensed.


The 3D Analyst extension is not licensed or enabled in ArcCatalog.

Solution or Workaround

To successfully create a globe cache, the 3D Analyst extension is required for ArcGIS Desktop. The extension must be available and enabled in ArcCatalog. To do this, follow the steps outlined below:

  1. Check if the 3D Analyst extension is licensed and available via ArcGIS Administrator. Launch ArcGIS Administrator. Select the Availability folder.
    Image of the availability of 3D Analyst Single-Use licenses in ArcGIS Administrator
     In License Server Administrator
    Image of the availability of 3D Analyst Concurrent-Use licenses in ArcGIS Administrator
  2. Enable the extension in ArcCatalog. In ArcCatalog, navigate to Customize > Extensions. Ensure 3D Analyst is checked.

    Image of the Extensions window in ArcCatalog.

Related Information

Last Published: 12/6/2018

Article ID: 000019458

Software: ArcMap 10.2.2, 10.2.1, 10.2