New software releases
Patches and service packs
Unlimited telephone support
Live remote support
Esri online support
Priority support and routing
Local business hours availability
Assigned Technical Account Manager
Senior Analyst Support
24/7/365 support availability
24/7/365 incident work clock
Daily incident status updates
Proactive information sharing and account reviews
This option can be extended through annual maintenance renewals. Standard Support includes unlimited access to our Support team through web chat, the Request Case web form, and phone support. Additionally, access to our vast online resources, such as the Esri Knowledge Base, product documentation, web help, Esri Community, and My Esri are included with Standard Support.
Get live support during operating hours, Monday through Friday, 5:00 a.m. to 5:00 p.m. (PT).
Access our extensive repositories of support related content created to address your technical issues and questions.
Get access to the latest software releases and updates. Releases contain enhancements that include new functionalities and improved performance.
Enjoy the convenience of prioritized incident management, personalized technical support, and round the clock access. We aim to help you increase productivity and build a lasting partnership that will maximize your investment in Esri technology.
Technical account manager
You will have a dedicated point of contact at Esri who ensures that your support experience is second to none.
Prioritized case management
Premium support cases are routed with elevated priority to senior technical support staff and are responded to within an hour of submission.
With Premium Support, senior analysts are available to you any time, any day, including holidays.