Value
We’re here to support your organization because we care about your success. If you need help with your ArcGIS deployment, our team of support professionals will resolve any issue impacting your organization.
Support Features | Standard | Premium |
---|---|---|
New software releases | ![]() | ![]() |
Patches and service packs | ![]() | ![]() |
Unlimited telephone support | ![]() | ![]() |
Live remote support | ![]() | ![]() |
Esri online support | ![]() | ![]() |
Knowledge base | ![]() | ![]() |
Product documentation | ![]() | ![]() |
Esri Community | ![]() | ![]() |
Priority support and routing | not included | ![]() |
Local business hours availability | not included | ![]() |
Assigned Technical Account Manager | not included | ![]() |
Senior Analyst Support | not included | ![]() |
24/7/365 support availability | not included | ![]() |
24/7/365 incident work clock | not included | ![]() |
Daily incident status updates | not included | ![]() |
Proactive information sharing and account reviews | not included | ![]() |
This option can be extended through annual maintenance renewals. Standard Support includes unlimited access to our Support team through web chat, the Request Case web form, and phone support. Additionally, access to our vast online resources, such as the Esri Knowledge Base, product documentation, web help, Esri Community, and My Esri are included with Standard Support.
Assisted support
Get live support during operating hours, Monday through Friday, 5:00 a.m. to 5:00 p.m. (PT).
Online resources
Access our extensive repositories of support related content created to address your technical issues and questions.
Latest releases
Get access to the latest software releases and updates. Releases contain enhancements that include new functionalities and improved performance.
Enjoy the convenience of prioritized incident management, personalized technical support, and round the clock access. We aim to help you increase productivity and build a lasting partnership that will maximize your investment in Esri technology.
Technical account manager
You will have a dedicated point of contact at Esri who ensures that your support experience is second to none.
Prioritized case management
Premium support cases are routed with elevated priority to senior technical support staff and are responded to within an hour of submission.
24/7/365 support
With Premium Support, senior analysts are available to you any time, any day, including holidays.