Unable to enable location sharing in ArcGIS Online

Description

Attempting to enable location sharing in ArcGIS Online fails and returns the error message:

Error: 
Unable to enable Location Sharing

Cause

• Browser cache is preventing enabling location sharing.
• There is an existing location sharing or location tracking layer in the organization.

Solution or Workaround

Depending on the cause, use one of the two workarounds below to resolve the issue.

Clear the browser cache.

Refer to Google Account Help: Clear cache & cookies for instructions to clear the cache from the Google Chrome browser.

Alternatively, refer to How to clear the Firefox cache or Delete cache and cookies in the new Microsoft Edge for instructions to clear the cache from the Mozilla Firefox or Microsoft Edge browser.

Note: 
Only the administrator who previously enabled the location sharing can complete the steps below.

Delete the existing location sharing or location tracking layer in the organization.

1. Log in to ArcGIS Online.
2. On the top panel, click the Search icon, and search for the layer.

Note: 
The following is an example of the structure of the service URL:
https://locationservices<X>.arcgis.com/<ORGID>/arcgis/rest/services/location_tracking/FeatureServer

'X' is the number that comes after the organization service URLs, and 'ORG ID' is the respective organization ID.

3. Delete the location sharing layer. Refer to ArcGIS Online: Delete operations and layer dependencies for more information.
4. Enable location sharing in ArcGIS Online. Refer to ArcGIS Online: Enable location sharing for more information.

Note: 
If the issue persists, contact Esri Support for further assistance.