The option to share items publicly is unavailable in ArcGIS Online

Last Published: April 25, 2020


When attempting to share content, such as a web map, publicly in ArcGIS Online, the option is unavailable.

Option to share not available


The following are known causes:

  • The member’s default role or custom role has insufficient privileges.
  • Access and permissions to share content publicly are restricted in the security settings.

Solution or Workaround

Depending on the cause, use one of the options below to resolve the issue.

Only an organization's administrator can perform these steps. 

Enable sharing privileges for the member's role

A role defines the set of privileges assigned to a member. Privileges are assigned to members through a default role or a custom role.
Edit role

Configure the security settings

Configure the security settings to allow members to share content publicly. Refer to ArcGIS Online: Configure security settings for more information.

Configure security settings

Article ID:000022952

  • ArcGIS Online

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options

Related Information

Discover more on this topic