The steps below allow the user to bypass their network printer driver and determine if the failure to print is due to settings in the network printer driver, an unsupported network protocol being used, or an installation problem with the software.
These are some possible causes for the failure to print:
To check for the first two causes above, do the following. This allows the client to bypass the network printer driver, and determine if those settings are the source of the failure to print problem:
If the above works, first verify that a "Standard TCP/IP Port" is being used in for the regular printer setting. If that is the case, then communicate with IT staff to adjust settings for the network printer driver. This can be verified by comparing the settings for the driver with the settings on a computer from which the user can print.
For the third cause above, check if other applications, Microsoft Word for example, can print to the same printer. If other applications can print to the network printer, verify the printer settings for ArcMap/ArcGIS Pro. If settings are correct, do a complete uninstall of the software and reinstall.
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