Maps created using earlier versions of Esri Maps for MicroStrategy do not load in MicroStrategy Mobile

Description

When a map-enabled document is opened in MicroStrategy Mobile, the map is not displayed. Instead of the map loading, a spinner appears on the screen and remains active in place of the map.

Cause

This problem may occur if the map was created using Esri Maps for MicroStrategy 1.1 or earlier. Maps created using a version of Esri Maps for MicroStrategy earlier than 2.0 may not load in MicroStrategy Mobile. This problem does not occur for map-enabled documents opened in MicroStrategy Web.

Solution or Workaround

1. In MicroStrategy Web, open the map-enabled document in Interactive Mode.
   
2. When the map is displayed, click the Save button on the toolbar.
3. Open the document in MicroStrategy Mobile.
   
   The map loads as expected.