HOW TO
Issues related to application profile failure and applications crashing can occur in ArcGIS Desktop if the registry entry is corrupted. Performing a soft reset resolves the issue by closing applications and clearing data in the RAM, in contrast to a hard reset, where user data are removed, and the device is restored to its factory settings.
This article describes how to perform a soft ArcGIS Desktop reset.
Perform a soft reset by renaming the roaming and local profiles, and editing the Windows registry for ArcGIS Desktop applications.
Note: If there are concurrent licenses on the machine, return any borrowed licenses before performing the workarounds below. For more information on borrowed licenses, refer to ArcMap: Borrowing and returning concurrent use licenses.
Rename the roaming and local profiles
Note: The AppData folder is hidden. To display hidden folders, refer to Microsoft Windows Support: Show hidden files.
C:\Users\YourUsername\AppData
C:\Users\YourUsername\AppData\Roaming\ESRI\Desktop10.7
C:\Users\YourUsername\AppData\Local\ESRI\Desktop10.7
Make edits in the Registry Editor
Warning: Editing the Windows registry requires administrator privileges on the machine and must only be done as a last resort. Perform a backup of the registry or machine before proceeding with the steps below. Consult a qualified computer systems professional, if necessary. Esri is not liable for incorrect modifications following these instructions. User discretion is advised.
A new Desktop10.7 folder is created when launching an ArcGIS Desktop application.
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