Collector for ArcGIS stores offline replicas in a SQLite database or runtime geodatabase (as .geodatabase files) before they are synchronized to the feature service. In the event the offline edits cannot be synchronized, the locally stored edits are extracted from the mobile device and converted to a file geodatabase. The instructions below describe steps to do this in Collector for ArcGIS on both the iOS and Android operating systems.
Note: These instructions are a last option to salvage data from the device. Contact Esri Technical Support for help with device information and errors.
Recover runtime geodatabase from device
Note: In iTunes versions older than 12.7, the interface is different. Instead of selecting File Sharing (step 2), select Apps.
<Name of phone>\Phone\Android\data\com.esri.collector\files\<username>
Note: If unable to browse files using the Android device, install a file explorer application to access the data.
Working with or converting recovered data
In ArcGIS Pro
As of ArcGIS Pro 2.1, Feature Service sync is now available. Use the following steps to sync the edits recovered above:
Alternatively, use the following steps to convert the runtime geodatabase to a file geodatabase:
In ArcMap, use the runtime geodatabase recovered from the device as the input for the Copy Runtime Geodatabase to File Geodatabase Tool. The output of this tool is a file geodatabase containing any unsynchronized edits and photo attachments that can now be migrated back into the original database if necessary.
Note: The Copy Runtime Geodatabase to File Geodatabase geoprocessing tool is available at version 10.3 of ArcGIS Desktop with all license levels: Basic, Standard, or Advanced, yet all geoprocessing tools in the Attachments toolset require an ArcGIS for Desktop Standard or Advanced license.