Unable to enable the credit budgeting tools. Try again in 5 minutes

Last Published: January 17, 2024

Error Message

In ArcGIS Online, attempts to enable credit budgeting fail and return the following error message:

Unable to enable the credit budgeting tools. Try again in 5 minutes.
The error message


Enabling credit budgeting is not possible when an organization's credits are exhausted or in a negative balance. Refer to ArcGIS Online: Enable credit budgeting for more information.

Solution or Workaround

Purchase more credits to reach a positive balance to enable credit budgeting. Refer to Esri Store: ArcGIS Online Credits Pricing for more information and instructions on credit purchasing.

To check an organization's credit balance in ArcGIS Online, navigate to the Overview tab of the organization page and view the credit balance on the Credits card. If credits purchased are not reflected on the Overview or Status tab, refer to Problem: Purchased credits do not display in ArcGIS Online for more information and workarounds to solve the issue. Alternatively, contact Esri Technical Support for further assistance.

Article ID:000019752

  • ArcGIS Online

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options