Frequently asked question

Are there any notifications when ArcGIS Online credits approach zero?

Last Published: June 10, 2020


When an organization is close to running out of ArcGIS Online credits, only administrators in the organization are notified via email. Administrators are notified when 75 percent and 100 percent of the organization credits are used. However, both the administrator and the member are notified when a member exceeds the allocated credits. Refer to ArcGIS Online: If members exceed their allocated credits for more information.

To ensure credits do not reach or exceed a certain limit, administrators can configure and manage credit usage of each member by budgeting and allocating a fixed amount of credits for use. Refer to ArcGIS Online: Configure credits for more information. Administrators or users with certain privileges are able to monitor credit usage, and this is described further in the article, FAQ: Is it possible to check service credit usage in ArcGIS Online for Organizations?

However, it is not possible for users without the privileges granted by administrators to monitor or limit credit usage. As such, it is helpful to know the right person to contact concerning credit usage. A user account with limited privileges can identify the organization administrators by navigating to Organization > Overview > Administrative contacts in ArcGIS Online.

Image showing the Administrative contacts section on ArcGIS Online for users with limited privileges.

An administrator can also view other administrators by navigating to Organization > Settings > General > Administrative contacts.

Image showing the section to navigate to for Administrative contacts on ArcGIS Online for administrators.

Refer to ArcGIS Online: Administrative contacts for more information on setting administrative contacts.

Article ID:000023184

  • ArcGIS Online

Receive notifications and find solutions for new or common issues

Get summarized answers and video solutions from our new AI chatbot.

Download the Esri Support App

Related Information

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options