ERROR

Portal for ArcGIS: Unable to sign in user because of a software authorization error

Last Published: July 4, 2024

Error Message

When attempting to log in to the ArcGIS Enterprise portal, the following error message is returned:

Error:
Unable to sign in user because of a software authorization error. Please contact your ArcGIS Enterprise administrator for assistance.

Cause

  • The portal administrator or member login credentials used to access the ArcGIS Enterprise portal has been deleted or is unknown.
  • The portal license file is either inaccessible in My Esri or has expired.
  • The limit on the number of user types has been exceeded.

Solution or Workaround

Create a temporary administrator account using the Create Administrator Account utility

Create a temporary account to reset the portal administrator password or create a new portal account with administrative privileges. Refer to Portal for ArcGIS: Recovering the portal when no administrator accounts are available for instructions.

If a member is deleted, the account is permanently removed from the identity store and cannot be recovered. Organization-specific accounts (SAML and OpenID Connect) are unregistered from the portal and retained in the identity store. If necessary, recover the organization-specific account by adding it back to the portal.

Create a license file for Portal for ArcGIS and import it into the portal

  1. Obtain a new license file. Refer to Portal for ArcGIS: Obtain a portal license file from My Esri for instructions.
  2. Import the new license file to the portal. Refer to Portal for ArcGIS: Import licenses for instructions.

Revoke the license file that has exceeded the number of user types and generate a new license file

  1. Cancel the license file with the exceeded user type. Refer to How To: Cancel license files for Portal for ArcGIS in My Esri for instructions.
  2. Follow Steps 1 and 2 mentioned in the 'Create a license file for Portal for ArcGIS and import it into the portal' section above.

Article ID:000032953

Software:
  • ArcGIS Enterprise 11 2
  • ArcGIS Enterprise 11 1
  • ArcGIS Enterprise 11 3
  • Portal for ArcGIS

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