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When attempting to add, remove, or change the installation of ArcGIS products, the following error may occur:
Error: "Error 1606: Could not access the network location."
Note: There are many situations under which Error 1606 may be encountered. If a this error is returned, the best resource to find out why and to help remedy the issue is to provide a Windows Installer log file and analyze it.
This issue may occur if there is an incorrect setting in one of the registry keys related to Shell Folders.
Warning: The instructions below include making changes to essential parts of your operating system. It is recommended that you backup your operating system and files, including the registry, before proceeding. Consult with a qualified computer systems professional, if necessary. Esri cannot guarantee results from incorrect modifications while following these instructions; therefore, use caution and proceed at your own risk.
Verify that the values that correspond to user Shell Folders are set correctly and have a valid value.
Value Name Value Data ============================== AppData %USERPROFILE%\Application Data Cache %USERPROFILE%\Local Settings\Temporary Internet Files Cookies %USERPROFILE%\Cookies Desktop %USERPROFILE%\Desktop Favorites %USERPROFILE%\Favorites History %USERPROFILE%\Local Settings\History LocalAppData %USERPROFILE%\Local Settings\Application Data Local Settings %USERPROFILE%\Local Settings My Pictures %USERPROFILE%\My Documents\My Pictures NetHood %USERPROFILE%\NetHood Personal %USERPROFILE%\My Documents PrintHood %USERPROFILE%\PrintHood Programs %USERPROFILE%\Start Menu\Programs Recent %USERPROFILE%\Recent SendTo %USERPROFILE%\SendTo Start Menu %USERPROFILE%\Start Menu Startup %USERPROFILE%\Start Menu\programs\Startup Templates %USERPROFILE%\TemplatesWindows Vista, Windows 7, Windows Server 2008 and Windows 10
Value Name Value Data ============================== {374DE290-123F- 4565-9164- 39C4925E467B} %USERPROFILE%\Downloads AppData %USERPROFILE%\AppData\Roaming Cache %USERPROFILE%\AppData\Local\Microsoft\Windows\Temporary Internet Files Cookies %USERPROFILE%\AppData\Roaming\Microsoft\Windows\Cookies Desktop %USERPROFILE%\Desktop Favorites %USERPROFILE%\Favorites History %USERPROFILE%\AppData\Local\Microsoft\Windows\History LocalAppData %USERPROFILE%\AppData\Local My Pictures %USERPROFILE%\Pictures My Music %USERPROFILE%\Music My Video %USERPROFILE%\Videos NetHood %USERPROFILE%\AppData\Roaming\Microsoft\Windows\Network Shortcuts Personal %USERPROFILE%\Documents PrintHood %USERPROFILE%\AppData\Roaming\Microsoft\Windows\Printer Shortcuts Programs %USERPROFILE%\AppData\Roaming\Microsoft\Windows\Start Menu\Programs Recent %USERPROFILE%\AppData\Roaming\Microsoft\Windows\Recent SendTo %USERPROFILE%\AppData\Roaming\Microsoft\Windows\SendTo Start Menu %USERPROFILE%\AppData\Roaming\Microsoft\Windows\Start Menu Startup %USERPROFILE%\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup Templates %USERPROFILE%\AppData\Roaming\Microsoft\Windows\Templates
Note: Repeat steps 5 and 6 for any of the values that were deleted.
Value name Value data ============================= Common AppData %ALLUSERSPROFILE%\Application Data Common Desktop %ALLUSERSPROFILE%\Desktop Common Documents %ALLUSERSPROFILE%\Documents Common Favorites %ALLUSERSPROFILE%\Favorites Common Programs %ALLUSERSPROFILE%\Start Menu\Programs Common Start Menu %ALLUSERSPROFILE%\Start menu Common Startup %ALLUSERSPROFILE%\Start Menu\Programs\Startup Common templates %ALLUSERSPROFILE%\TemplatesWindows Vista, Windows 7, Windows Server 2008 and Windows 10
Value name Value data ============================= {3D644C9B-1FB8- 4f30-9B45- F670235F79C0} %PUBLIC%\Downloads Common AppData %ProgramData% Common Desktop %PUBLIC%\Desktop Common Documents %PUBLIC%\Documents Common Programs %ProgramData%\Microsoft\Windows\Start Menu\Programs Common Start Menu %ProgramData%\Microsoft\Windows\Start Menu Common Startup %ProgramData%\Microsoft\Windows\Start Menu\Programs\Startup Common templates %ProgramData%\Microsoft\Windows\Templates CommonMusic %PUBLIC%\Music CommonPictures %PUBLIC%\Pictures CommonVideo %PUBLIC%\Videos
Note: Again repeat steps 10-11 for each of the values that were removed.
Last Published: 1/2/2020
Article ID: 000007987
Software: ArcMap 10.8, 10.7.1, 10.7, 10.6.1, 10.6, 10.5.1, 10.5, 10.4.1, 10.4, 10.3.1, 10.3, 10.2.2, 10.2.1, 10.2, 10.1, 10