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Problem: Purchased credits do not display in ArcGIS Online

Description

Credits are the currency used across ArcGIS and are used for specific transactions and types of storage, such as storing features, performing analytics, and accessing premium content. Managing credit expenditures is essential when administering the organization. In some instances, after purchasing additional credits, the purchased credits do not display on the Overview or Status page in ArcGIS Online.

Cause

  • The purchased credits take time to reflect on ArcGIS Online (may take 24-48 hours).
  • Credits are not available after not being used within two years of the subscription period.
  • Incorrect credits allocation.

Solution or Workaround

Use one of the methods below to resolve the issue.

Refresh the Overview or Status page

In ArcGIS Online, refresh the Overview page or click the Refresh button on the Status page. Log out and log in to ArcGIS Online again if necessary.

The Refresh button on the Status page in ArcGIS Online.

Renew the ArcGIS Online subscription

Renew the ArcGIS Online subscription to continue using ArcGIS services. Refer to Esri Store: How do I renew or make changes to my existing subscription? and How To: Renew an ArcGIS Developer subscription for more information or contact Esri Customer Service for assistance.

Contact Esri Technical Support or a Customer Service Representative (CSR)

Contact Esri Technical Support or the organization account's Customer Service Representative (CSR) to allocate credits to the correct organization or resync the subscription credits.

Related Information

Last Published: 5/25/2022

Article ID: 000027743

Software: ArcGIS Online Current