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Technical support; support status general availability

Technical Support

Support status: General Availability

General Availability
Retired
Create a caseincludednot included
Phone and chatincludednot included
Online support resourcesincludedincluded
Software updates and patchesincludednot included
New environment certificationsincludednot included
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Multiple version table

Version

Release date

General Availability

Retired

Release notes

HERE North America 2023 R3September 28, 2023Sep 28, 2023–Next release--
HERE North America 2023 R2June 15, 2023Jun 15, 2023–Sep 28, 2023September 29, 2023-
HERE Europe 2023 R2October 26, 2023Oct 26, 2023–Next release--
HERE Europe 2023 R1April 27, 2023Apr 27, 2023–Oct 26, 2023October 27, 2023-
HERE Middle East and Africa 2022 R1February 2, 2023Feb 2, 2023–Next release--
HERE Middle East and Africa 2021 R1February 10, 2022Feb 10, 2022–Feb 2, 2023February 3, 2023-
HERE Latin America 2023 R1September 7, 2023Sep 7, 2023 –Next release--
HERE Latin America 2022 R1September 15, 2022Sep 15, 2022–Sep 7, 2023September 8, 2023-
HERE Asia Pacific 2023 R1July 27, 2023Jul 27,  2023–Next release- 
HERE Asia Pacific 2022 R1August 4, 2022Aug 2022–July 27, 2023July 28, 2023-
Japan 2022 R1January 19, 2023Jan 19, 2023-Next release--
Japan 2021 R1
December 16, 2021Dec 2021–Jan 19, 2023January 20, 2023-

 

Additional product notes

All data products sold by Esri will follow a two-stage product life cycle as shown. Once a version of a data product becomes available, the previous version will be retired.
  • Dates listed in a support column indicate when the product entered that support level.

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