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Technical support; support status general availability

Technical Support

Support status: General Availability

General Availability
Retired
Create a caseincludednot included
Phone and chatincludednot included
Online support resourcesincludedincluded
Software updates and patchesincludednot included
New environment certificationsincludednot included
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Multiple version table

VersionRelease dateGeneral AvailabilityRetiredRelease notes
North America 2024 R2June 27, 2024June 27, 2024–Next release-Release version North America 2024 R1 was skipped.
North America 2023 R3September 28, 2023Sep 28, 2023–June 27, 2024 June 28, 2024-
Europe 2024 R1August 29, 2024August 29, 2024–Next release--
Europe 2023 R2October 26, 2023Oct 26, 2023–Aug 29, 2024August 30, 2024 
Middle East and Africa 2022 R1February 2, 2023Feb 2, 2023–Next release--
Middle East and Africa 2021 R1February 10, 2022Feb 10, 2022–Feb 2, 2023February 3, 2023-
Latin America 2023 R1September 7, 2023Sep 7, 2023–Next release--
Latin America 2022 R1September 15, 2022Sep 15, 2022–Sep 7, 2023September 8, 2023 
Asia Pacific 2023 R1July 27, 2023Jul 27, 2023–Next release--
Asia Pacific 2022 R1August 4, 2022Aug 2022–July 27, 2023July 28, 2023-
Japan 2023 R1March 7, 2024Mar 7, 2024–Next release--
Japan 2022 R1January 19, 2023Jan 19, 2023–Mar 7, 2024March 8, 2024-

 

Additional product notes

All data products sold by Esri will follow a two-stage product life cycle as shown. Once a version of a data product becomes available, the previous version will be retired.
  • Dates listed in a support column indicate when the product entered that support level.

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