Skip to main content

ArcGIS StreetMap Premium

Technical support; support status general availability

Technical Support

Support status: General Availability

General Availability
Create a caseincludednot included
Phone and chatincludednot included
Online support resourcesincludedincluded
Software updates and patchesincludednot included
New environment certificationsincludednot included

Multiple version table


Release date

General Availability


Release notes

HERE North America 2023 R3September 28, 2023Sep 28, 2023–Next release--
HERE North America 2023 R2June 15, 2023Jun 15, 2023–Sep 28, 2023September 29, 2023-
HERE Europe 2023 R2October 26, 2023Oct 26, 2023–Next release--
HERE Europe 2023 R1April 27, 2023Apr 27, 2023–Oct 26, 2023October 27, 2023-
HERE Middle East and Africa 2022 R1February 2, 2023Feb 2, 2023–Next release--
HERE Middle East and Africa 2021 R1February 10, 2022Feb 10, 2022–Feb 2, 2023February 3, 2023-
HERE Latin America 2023 R1September 7, 2023Sep 7, 2023 –Next release--
HERE Latin America 2022 R1September 15, 2022Sep 15, 2022–Sep 7, 2023September 8, 2023-
HERE Asia Pacific 2023 R1July 27, 2023Jul 27,  2023–Next release- 
HERE Asia Pacific 2022 R1August 4, 2022Aug 2022–July 27, 2023July 28, 2023-
Japan 2022 R1January 19, 2023Jan 19, 2023-Next release--
Japan 2021 R1
December 16, 2021Dec 2021–Jan 19, 2023January 20, 2023-


Additional product notes

All data products sold by Esri will follow a two-stage product life cycle as shown. Once a version of a data product becomes available, the previous version will be retired.
  • Dates listed in a support column indicate when the product entered that support level.

Get more assistance

Browse our mobile support app on your smartphone or speak to one of our specialists. There are a variety of ways we can assist you.

Support Services

Access Esri’s industry-leading support

Learn about service options

Esri Support App

Manage cases directly from your phone

Download the app

Contact Support

Get help from ArcGIS Analysts

Go to contact options
Support outside the USA