Product life cycle support policy
This document offers in-depth information about the different life cycle stages of various product types, from inception to retirement.
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Technical Support Support status: General Availability | General Availability | Retired |
|---|---|---|
| Create a case |  | not included |
| Phone and chat | | not included |
| Online support resources | |  |
| Software updates and patches | | not included |
| New environment certifications | | not included |
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Multiple version table
Version | Release date | General Availability | Retired | Release notes |
|---|---|---|---|---|
| HERE North America 2023 R3 | September 28, 2023 | Sep 28, 2023–Next release | - | - |
| HERE North America 2023 R2 | June 15, 2023 | Jun 15, 2023–Sep 28, 2023 | September 29, 2023 | - |
| HERE Europe 2023 R2 | October 26, 2023 | Oct 26, 2023–Next release | - | - |
| HERE Europe 2023 R1 | April 27, 2023 | Apr 27, 2023–Oct 26, 2023 | October 27, 2023 | - |
| HERE Middle East and Africa 2022 R1 | February 2, 2023 | Feb 2, 2023–Next release | - | - |
| HERE Middle East and Africa 2021 R1 | February 10, 2022 | Feb 10, 2022–Feb 2, 2023 | February 3, 2023 | - |
| HERE Latin America 2023 R1 | September 7, 2023 | Sep 7, 2023 –Next release | - | - |
| HERE Latin America 2022 R1 | September 15, 2022 | Sep 15, 2022–Sep 7, 2023 | September 8, 2023 | - |
| HERE Asia Pacific 2023 R1 | July 27, 2023 | Jul 27, 2023–Next release | - | |
| HERE Asia Pacific 2022 R1 | August 4, 2022 | Aug 2022–July 27, 2023 | July 28, 2023 | - |
| Japan 2022 R1 | January 19, 2023 | Jan 19, 2023-Next release | - | - |
| Japan 2021 R1 | December 16, 2021 | Dec 2021–Jan 19, 2023 | January 20, 2023 | - |
Additional product notes
All data products sold by Esri will follow a two-stage product life cycle as shown. Once a version of a data product becomes available, the previous version will be retired.
- Dates listed in a support column indicate when the product entered that support level.
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