PROBLEM

Unable to install ArcGIS Pro silently. You must accept the EULA to install ArcGIS Pro

Last Published: November 5, 2024

Description

While installing ArcGIS Pro 3.x via the Command Prompt, a common error is encountered:

“Error: You must accept the EULA to install ArcGIS Pro”

After running Microsoft fix-it to repair the Windows Registry keys, and sometimes after referring to following article: Error: You must accept the EULA to install ArcGIS Pro this error is resolved. However, in some cases this error persists.

Cause

The existence of a corrupt product file for ArcGIS Pro in the Windows Registry gives this prompt error.

Solution or Workaround

Warning:   
The instructions below include making changes to essential parts of your operating system. It is recommended that you backup your operating system and files, including the registry, before proceeding. Consult a qualified computer systems professional, if necessary.
Esri cannot guarantee results from incorrect modifications while following these instructions. Therefore, use caution and proceed at your own risk.

To resolve the issue, delete the corrupted ArcGIS Pro product files, as follows.

  1. Open the Windows Registry Editor on the affected machine.
  2. Navigate to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products, as shown in the next image.

navigating to the Products folder in the Windows Registry editor

  1. Check each of the folders and search for keys where the Name is ProductName and Data is ArcGIS Pro. An example is shown in the image below.

finding the ArcGIS Pro product keys

  1. Delete the entire folder that contains this key.
  2. After deleting the affected folders, run the silent install command for ArcGIS Pro.
  3. Launch ArcGIS Pro. 

Article ID: 000032919

Software:
  • ArcGIS Pro

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