Unable to include available licenses on a license file for ArcGIS Pro or ArcGIS Desktop

Description

When attempting to create a license file in My Esri to authorize ArcGIS Pro or ArcGIS Desktop foundational and/or extension products, the checkbox to select them is grayed out, preventing the inclusion of the desired licenses in the license file, even though the licenses appear as available in the Authorizations section.

Cause

Licenses included in previously created ArcGIS Pro or ArcGIS Desktop license files that have not yet been activated are labeled as 'Pending Activation' and count against license availability, as shown in the image below.

They are therefore considered 'used' by My Esri, preventing including them in new provisioning files.

Solution or Workaround

Note:
The following workflow requires the 'Take Licensing Actions' and 'View licensing information' permissions. If the options are not visible, request this permissions from the organization's My Esri administrator.

1. Log in to My Esri.
2. Search the pending license files from the Licensing tab > License Files and select ArcGIS Server and Desktop or Portal for ArcGIS and Pro as the case may be.

3. Identify the license files that are marked as New in the Status column and under Actions, click Cancel License File.

4. Create a new license file. The available licenses are no longer grayed out.

Note:
If the pending license file contains all the licenses required by the user, it may be better to download and authorize the pending license file instead of deleting it and creating a new license file.