PROBLEM

Unable to configure a federated Portal for ArcGIS with ArcGIS Web Adaptor (IIS)

Last Published: October 19, 2023

Description

Attempts to configure the Portal for ArcGIS with ArcGIS Web Adaptor (IIS) in an ArcGIS Enterprise deployment fail, and the following error message is returned on the Web Adaptor configuration page. This issue occurs even though the correct fully qualified domain name (FQDN) and primary site administrator credentials are used.

Error:   
Failed to get machines from server site.
The error message returned on the ArcGIS Web Adaptor configuration page

Cause

The ArcGIS Enterprise deployment is in read-only mode. Read-only mode freezes the ArcGIS Enterprise deployment and restricts modifications and operations for the portal, federated ArcGIS Server sites, and ArcGIS Data Store. Refer to Portal for ArcGIS: Functionality restrictions in read-only mode for more information.

Solution or Workaround

Place ArcGIS Enterprise out of read-only mode before configuring Portal for ArcGIS with ArcGIS Web Adaptor (IIS). Refer to Portal for ArcGIS: Place ArcGIS Enterprise in read-only mode for instructions.

Article ID: 000031333

Software:
  • Portal for ArcGIS
  • ArcGIS Enterprise 10 9 x
  • ArcGIS Enterprise 11 0
  • ArcGIS Enterprise 11 1
  • ArcGIS Web Adaptor

Receive notifications and find solutions for new or common issues

Get summarized answers and video solutions from our new AI chatbot.

Download the Esri Support App

Related Information

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options