PROBLEM

Unable to back up ArcGIS Enterprise that is federated with multiple ArcGIS Server sites

Last Published: June 7, 2023

Description

When using the Web GIS Disaster Recovery (WebGISDR) tool to back up ArcGIS Enterprise that is federated with multiple ArcGIS Server sites in a multiple-machine deployment, the tool fails to back up the ArcGIS Data Store relational data store, and returns the following error message in the Command Prompt window:

Error:   
Failed to back up the Relational ArcGIS Data Store:
Url: <ComponentAccessURL>.
Cannot access the file <BackUpFileLocation>.
The error in the Command Prompt window

Cause

The file path format of the backup location is specified as an absolute path in the webgisdr.properties file, restricting ArcGIS Server to only search the machine's drives for the location.

Solution or Workaround

Specify the file path format of the backup location as a UNC path in the webgisdr.properties file. The path below is an example of a UNC path:

\\myServer\data\datafiles

Refer to Microsoft: File path formats on Windows systems for more information.

Article ID: 000027773

Software:
  • ArcGIS Data Store
  • ArcGIS Server
  • ArcGIS Enterprise 10 9 x
  • ArcGIS Enterprise 11 0
  • ArcGIS Enterprise 11 1

Receive notifications and find solutions for new or common issues

Get summarized answers and video solutions from our new AI chatbot.

Download the Esri Support App

Related Information

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options