Problem: Unable to Add Members to an ArcGIS Workforce Project

Description

When attempting to add members to an ArcGIS Workforce project, the Organization User search list does not display the members' names.

The image below shows no user is found when the search is performed.

'user not found' message when attempted to add user to ArcGIS Workforce project

Cause

The member's ArcGIS Online account profile is not public.
The owner of the ArcGIS Workforce project does not own the items associated with the project.
The member has previously assigned roles in the same ArcGIS Workforce project.

Solution or Workaround

Configure the ArcGIS Online account profile to be public

Note:
To configure the profile visibility, the member must have an Administrator role or a custom role with administrative privileges.

Log in to ArcGIS Online with the username and password for the organizational account.
On the top-right corner of the web page, click the user profile and click My profile.

The username at the top site of ArcGIS Online organizational account

On the profile page, for Profile visibility, select Everyone (public) from the drop-down menu. Refer to ArcGIS Online: Profile visibility for more information.

Change the ownership of the items associated with the ArcGIS Workforce project

By default, ArcGIS Online creates a group when an ArcGIS Workforce project is created. The ownership of member associated items, such as feature layers, web maps, and apps, must be changed to include new members through the ArcGIS Online organizational account when they are added to the project. Refer to ArcGIS Online: Change the owner for instructions and more information.

To change the ownership of a group, refer to ArcGIS Online: Edit group properties and settings for instructions.

Remove and re-add the member

Remove and re-add the member with a new role assigned to the ArcGIS Workforce project.

Note:
Select Any organization under the Search for users in option when adding a member from outside the organization.

Once the member is added to the project, the remove button is displayed. The remove button is Active once the member is assigned a role within the project, as shown in the image below.