PROBLEM

The Mapping and Charting Solutions for Desktop extensions are authorized but not installed

Last Published: April 20, 2021

Description

In some instances, after authorizing Mapping and Charting Solutions and the related extensions, some extensions are shown as authorized but not installed. In the example image below, the ArcGIS Desktop Advanced (Single Use) license shows some Mapping and Charting Solutions' software extensions as authorized but not installed in the ArcGIS Administrator window.

The ArcGIS Administrator window with the Mapping and Charting Solutions' software extensions shown as authorized but not installed.

Cause

Mapping and Charting Solutions for Desktop is not installed on the machine. ArcGIS Desktop has a dedicated installer for the build version.

Solution or Workaround

Follow the workflow below to install the Mapping and Charting Solutions extensions for ArcGIS Desktop.

  1. In My Esri, under My Organizations, click Downloads.
  2. Refer to Step 5 of How To: Download and install Esri software from My Esri for the guide to select and download the Mapping and Charting Solutions for Desktop installation file.
The Downloads page of My Esri to download the Mapping and Charting Solutions for Desktop installation file.
  1. Launch the downloaded Mapping and Charting Solutions for Desktop installation file to open the program window. Click Browse to select the destination folder of the package download, and click Next >.
The Destination Folder for Files page to browse for the destination folder of the package download.
  1. Ensure Launch the setup program. is checked, and click Close. Click Yes when prompted to allow the app to make changes to the machine.
The page to finish the installation and to launch the setup program.
  1. In the Welcome to the Mapping and Charting Solutions <version number> for Desktop Setup Programs window, click Next >.
The welcoming page of the Mapping and Charting Solutions <version number> for Desktop Setup Programs.
  1. In the Master Agreement window, check the I accept the master agreement checkbox, and click Next >.
The Master Agreement page for Mapping and Charting Solutions 10.7.1 for Desktop.
  1. In the Product Selection window, do the following:
    1. For Production Mapping, click Task Assistant Manager.
    2. Click the drop-down next to the Drop-down button icon of the desired extension to install, and select This product will be installed on local hard drive.. Do this for all the extensions.
    3. Click Next >.
The Product Selection page to change how a product is installed.
  1. In the Ready to Install the Program window, click Install.
The selection to install a selected program for Mapping and Charting Solutions 10.7.1 for Desktop.
  1. Click Finish to complete the installation.
The completion of the installation wizard.
  1. Ensure the extensions are displayed as installed in the ArcGIS Administrator window. The image below shows all the related extensions installed and authorized.
The ArcGIS Administrator window with the desired Mapping and Charting Solutions' software extensions shown as authorized and installed.

Article ID: 000024492

Software:
  • ArcMap

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