PROBLEM
The Services Directory allows for the browsing of the contents of ArcGIS Server and obtaining useful information when developing applications. The Services Directory is a view of the ArcGIS Server REST API in the HTML format. Each ArcGIS Server instance has the Services Directory installed during the installation process.
Occasionally, attempts to access the ArcGIS Service Directory page of a service fail, and the affected service cannot be opened in Map Viewer.
Grant permission for the ArcGIS Server directories
Note: The following procedure may require the assistance of an IT personnel.
Modify the permissions for the following folder locations:
Update the ArcGIS Server license
Federate the ArcGIS Server site with Portal for ArcGIS
If ArcGIS Server site is not federated with Portal for ArcGIS, refer to Portal for ArcGIS: Add a server site for further instructions.
Validate ArcGIS Data Store in ArcGIS Server Manager
If ArcGIS Data Store is not validated, refer to How To: Validate ArcGIS Data Store for further instructions.
Restart the ArcGIS Data Store and ArcGIS Server services
On the server machine, restart the ArcGIS Data Store and ArcGIS Server services.
Get help from ArcGIS experts
Download the Esri Support App