PROBLEM

Some feature layers are disabled in ArcGIS Online Map Viewer

Last Published: September 2, 2020

Description

When viewing a web map with multiple feature layers in ArcGIS Online Map Viewer, changing the map extent disables some feature layers, causing the features to be hidden. The image below shows the feature layer, ‘Emergency Services’ is disabled in the Contents pane, and its features are hidden in the web map.

Image of disabled feature layer in ArcGIS Online

Cause

This issue occurs when the feature layers in the web map contain different visibility ranges.

Solution or Workaround

Choose one of the options below to resolve this issue.

Change the visibility range of the feature layer

Manually set the visibility range of the layer to enable it and display its features in ArcGIS Online Map Viewer. Refer to ArcGIS Online: Set visible range for more information.

Zoom to the full extent of the feature layer

  1. In the Contents pane, browse to the layer, and click More Options Image of the More Options button.
  2. Click Zoom to to display all features in the layer.
Image of the Content pane

The image below shows the Emergency Services layer is enabled in the Contents pane, and its features are displayed in ArcGIS Online Map Viewer.

Image of the feature layer in ArcGIS Online

Article ID: 000023918

Software:
  • ArcGIS Online

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