PROBLEM

Saving existing web maps fails and returns an error in ArcGIS Enterprise Map Viewer Classic

Last Published: March 7, 2025

Description

In ArcGIS Enterprise Map Viewer Classic, the attempt to save an existing web map fails and returns one of the following errors, depending on the selected saving option.

The error returned when using the Save option:

Error: 
Your map '<map name>' could not be saved.

The error returned when using the 'Save as' option:

Error: 
Unable to load portal/sharing/rest/content/users/xyzx/addItem status: 500

Cause

Insufficient memory (RAM) or disk space on the ArcGIS Web Adaptor machine.

Solution or Workaround

Note: 
Contact the organization's IT personnel to perform this solution.

Increase the memory (RAM) or disk space on the ArcGIS Web Adaptor machine. Refer to ArcGIS Enterprise: Hardware requirements for more information.

Article ID: 000034775

Software:
  • ArcGIS Enterprise 11 3
  • ArcGIS Enterprise 11 2
  • ArcGIS Enterprise 11 4
  • ArcGIS Web Adaptor

Receive notifications and find solutions for new or common issues

Get summarized answers and video solutions from our new AI chatbot.

Download the Esri Support App

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options