License unsupported by server and untrusted feature error in ArcGIS License Server Administrator

Description

When attempting to launch ArcGIS Pro, the process fails. In ArcGIS License Server Administrator, the following error message is returned:

Error:
Error: 1 licenses, unsupported by licensed server

An example of typical errors is shown in the next image.

Upon further investigation of the log file, the following error message is returned:

Error:
(ARCGIS) Error: Feature <Product_Name/Component_Name/Service_Name> is untrusted

An example of these errors is shown in the next image.

Cause

• The license file(s) are corrupted.
• The license has issues binding to the hardware or user account.
• Changes are made to the software, including upgrading or reinstalling the operating system or the presence of antivirus software on the machine.

Solution or Workaround

1. Clear the trusted storage on the machine. Refer to How To: Clear or delete trusted storage for concurrent-use and single-use licenses for instructions.
2. Recover the license file from My Esri. Refer to How To: Recover lost licenses from My Esri.
3. Authorize the recovered license.
   • For Concurrent Use licenses, refer to ArcGIS Pro: Authorize Concurrent Use licenses for more information.
   • For a Single Use license, refer to ArcGIS Pro: Authorize a Single Use license.

Note:
An existing provisioning file with the desired quantities may be used. Alternatively, a new provisional file may be created via My Esri. Refer to How To: Create a provisioning file for software authorization in ArcGIS Desktop, ArcGIS Pro, and ArcGIS Server.

Note:
Users with versions of ArcGIS License Server Administrator older than the latest release are advised to update to the most recent version. Refer to License Manager Guide: Upgrading older software and licenses to 10.5 or newer (including License Manager 2023.0).