ERROR
In ArcGIS Online or Portal for ArcGIS, when attempting to add a member as the administrative contact, the following error message is returned:
Error: Unable to update administrative contacts.
Depending on the cause, use one of the following solutions to resolve this issue.
Enable the member’s account
Organization administrators or members with administrative privileges must manually enable the member’s account. Refer to Steps 1, 2, 3, and 5 in ArcGIS Online: Disable member accounts, or Portal for ArcGIS: Disable member accounts for instructions.
Add or update the member’s email address on the Members page
Organization administrators must manually add or update the member’s email address on the Member page.
Add or update the email address using ArcGIS API for Python
In ArcGIS Online, members can manually add or update their email addresses using ArcGIS API for Python.
from arcgis.gis import GIS gis = GIS("home")
me = gis.users.me me.email
me.update(email='<new_email_address>') me.email
The code block below demonstrates the full script.
from arcgis.gis import GIS gis = GIS("home") me = gis.users.me me.email me.update(email='<new_email_address>') me.email
Note: Alternatively, members can manually add or update their email addresses on the My Settings page. Refer to How To: Change the email address of an ArcGIS Online organizational account for more information.
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