ERROR

Unable to update administrative contacts

Last Published: March 2, 2023

Error Message

In ArcGIS Online or Portal for ArcGIS, when attempting to add a member as the administrative contact, the following error message is returned:

Error:   
Unable to update administrative contacts.
An error message is returned when attempting to add an administrator as the administrative contact.

Cause

  • The member’s account has been disabled.
  • The member’s account is not associated with an email address.

Solution or Workaround

Depending on the cause, use one of the following solutions to resolve this issue.

Enable the member’s account

Organization administrators or members with administrative privileges must manually enable the member’s account. Refer to Steps 1, 2, 3, and 5 in ArcGIS Online: Disable member accounts, or Portal for ArcGIS: Disable member accounts for instructions.

Enable the member's account to add the member as the administrative contact.

Add or update the member’s email address on the Members page

Organization administrators must manually add or update the member’s email address on the Member page.

  1. In ArcGIS Online or Portal for ArcGIS, click Organization > Members.
  2. Search for the member’s name in the Search members panel.
  3. Browse to the member's name, click More Options Click the More Options button to display the drop-down list. > Edit email address.
  4. In the Edit email address window, type the member’s email address in New email address and Reenter email address.
Specify the member's email address.
  1. Click Save.

Add or update the email address using ArcGIS API for Python

In ArcGIS Online, members can manually add or update their email addresses using ArcGIS API for Python.

  1. Log in to ArcGIS Online, click Notebook > New notebook > Standard.
  2. Import the necessary module.
from arcgis.gis import GIS
gis = GIS("home")
  1. Identify the current email address associated with the account.
me = gis.users.me
me.email
  1. Specify the new email address.
me.update(email='<new_email_address>')
me.email

The code block below demonstrates the full script.

from arcgis.gis import GIS
gis = GIS("home")

me = gis.users.me
me.email

me.update(email='<new_email_address>')
me.email
Note:
Alternatively, members can manually add or update their email addresses on the My Settings page. Refer to How To: Change the email address of an ArcGIS Online organizational account for more information.

Article ID:000029509

Software:
  • ArcGIS Online
  • Portal for ArcGIS

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