In some instances, when attempting to open and edit custom infographic or a report template in ArcGIS Business Analyst Web App, the template does not load, returning the following error message:
Error: The selected template can't be loaded.
The infographic or report template used is corrupted.
To resolve this error, assign the ArcGIS Business Analyst Web App license to another organizational member to edit the template. If the issue persists, proceed with the subsequent solution to recreate the template.
Assign the ArcGIS Business Analyst Web App license to another member to edit the template
Note: Ensure the user is signed in as an administrator or is a member with administrative privileges to perform the workflow.
Note: An ArcGIS Business Analyst Web App license can only be assigned to user types with publisher roles, for example, a Creator or GIS Professional. Unsupported user types are Basic, Editor, Field Worker, Lite, and Viewer.
Rebuild the template to replace the corrupted template
Recreate the infographic template.