ERROR
Unable to access the portal home page with the following severe error message returned in the portal logs:
Error: The portal has been initialized and configured but is not accessible. The internal portal database does not appear to be running or accepting connections.
This error message is returned in the following scenarios:
Depending on the cause, use one of the following solutions to resolve the issue.
Ensure there is sufficient disk space and RAM on the portal machine
Configure Portal for ArcGIS to use the same service account ArcGIS Server and ArcGIS Data Store
Portal for ArcGIS, ArcGIS Server and ArcGIS Data Store can be configured to use either a Domain account, local account or a group managed service account (gMSA). The same service account type must be used for all components in ArcGIS Enterprise.
To change the service account used in Portal for ArcGIS, refer to ArcGIS Enterprise: Change the Portal for ArcGIS account.
To change the service account used in ArcGIS Server, refer to ArcGIS Enterprise: Changing the ArcGIS Server account.
To change the service account used in ArcGIS Data Store, refer to Portal for ArcGIS: ArcGIS Data Store account.
Restore the portal to a previous working instance using the webgisdr backup tool
A previous working instance of the portal can be restored using the webgisdr tool. Refer to Portal for ArcGIS: Restore ArcGIS Enterprise.
Uninstall and reinstall Portal for ArcGIS
Warning: The instructions below include making changes to essential parts of the ArcGIS Enterprise deployment. Esri recommends performing a backup of the ArcGIS Enterprise machine, including the registry, before proceeding. Esri cannot guarantee results from incorrect modifications while following these instructions. Exercise caution. Consult a qualified computer systems professional if necessary.
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