Some Products Cannot be Licensed

Last Published: June 15, 2021

Error Message

When creating a new license file in My Esri, the process fails, returning the following error message:

Some Products Cannot be Licensed
Unfortunately, the product(s) listed below cannot be licensed at this time.
Recent changes might have impacted the quantity you requested.

<Product_License (number_of_licenses)>

Please adjust the quantity you requested and try again. Contact us if you have questions or need further assistance.
The Error message when creating a new concurrent use license file

This error is returned when attempting to utilise recently deauthorized concurrent use licenses, and the number of available licenses in My Esri may be displayed incorrectly.


While deauthorizing a license in ArcGIS License Server Administrator, network connectivity issues may disrupt communication between ArcGIS License Server Administrator and My Esri. This may cause My Esri to display the availability of the licenses incorrectly, and prevent the licenses from being used to create license files.

Solution or Workaround

Manually authorize the products in License Server Administrator. For steps, refer to License Manager Guide: Authorizing additional features.

Article ID:000025240

  • ArcMap 10 6
  • ArcGIS Pro 2 8 x
  • ArcGIS Pro 2 7 x
  • ArcMap 10 7
  • ArcGIS Pro 2 x
  • ArcMap 10 8

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