Error encountered: Machine https://<MachineName>:2443/arcgis/datastoreadmin returned an error. Unable to import certificate

Last Published: March 29, 2023

Error Message

Attempts to update the ArcGIS Data Store SSL certificate via the updatesslcertificate utility fail, and return the following error message:

Error encountered: Machine 'https://<MachineName>:2443/arcgis/datastoreadmin' returned an error. 'Unable to import certificate'
The error message returned when running the updatesslcertificate command utility in the Command Prompt window


  • The certificate file used is not in the PKCS12 format.
  • The certificate file’s password contains non-alphanumeric characters.

Solution or Workaround

Ensure the certificate file used is in the PKCS12 format with the .pfx or .p12 file extension and use alphanumeric characters when setting the certificate file’s password.

Article ID:000026924

  • ArcGIS Data Store

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